Please review the terms carefully to understand the contractual relationship between the service provider and customers. Information sharing follows the privacy policy guidelines. Our Terms & Conditions are subject to change at any time without notice.
Tickets purchased online or at retail outlets are non-refundable except under limited circumstances outlined in the Refunds Policy. Exchanges are similarly restricted.
Ticket transfers to third parties (beyond immediate family/friends) are prohibited. Resale above original purchase price is forbidden, and Q-Tickets will cancel such tickets without refund. Customers are advised not to purchase Q-Tickets-branded Tickets resold through so-called secondary ticketing websites or through online selling sites such as eBay.
Q-Tickets may require proof of original purchase via government-issued photo ID at event entry. When multiple tickets are purchased, all party members must enter simultaneously.
Customers bear responsibility for protecting tickets from loss or theft. Q-Tickets is not responsible for replacement of lost or stolen Tickets, and does not issue refunds for lost or stolen Tickets. This applies to both electronic and printed tickets.
Fraudulent payments using stolen cards will result in ticket cancellation without refund. All payments on Q-Tickets are securely processed through trusted payment gateways using advanced encryption technologies.
Customers must verify entry restrictions (age, dress code) before purchasing. Q-Tickets will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Promoter for any reason.
All tickets are issued subject to venue and event rules. Promoters and venue management reserve entry rights and may conduct security searches.
Ejected attendees receive no refunds. Many venues enforce "no re-entry" policies; Q-Tickets provides no compensation for those denied re-admission.
Venues may restrict items including food, beverages, cameras, and recording equipment. Refunds are denied if entry is refused for bringing restricted items.
Attendees must arrive at the correct date and time. Q-Tickets accepts no responsibility or liability for any loss, whether actual or implied, due to the Customer failing to check the date and time of the Event. Non-attendance provides no refund eligibility.
Late arrivals may be refused entry without compensation. Events with "last admission" times deny entry refunds to latecomers.
By purchasing tickets, customers consent to being photographed or recorded. You hereby waive all rights in any photographs, video, or audio recordings of you at the Event.
Q-Tickets issues purchased Tickets electronically as PDF files via email. Customers must provide correct email addresses and check their inbox.
For select events, electronic PDFs must be exchanged for printed tickets at collection booths near venue entrances. Required documents include the printed Q-Tickets PDF (or ticket number) and government-issued photo ID.
Electronic tickets can be printed anytime from the "My Account" section after login.
Q-Tickets sells tickets on behalf of promoters responsible for event organization. Customers must verify entry restrictions beforehand. Entry refusals due to dress code or age violations result in no compensation.
The Promoter and the venue management reserve the right to refuse admission at any time without giving cause or reason. Q-Tickets does not offer refunds for refused or ejected attendees.
Refunds apply only to canceled/postponed events or significantly relocated venues. Q-Tickets will consider applications for refunds based only on the above-mentioned circumstances.
Minor timing changes, supporting artist changes, performance quality issues, or force majeure events (weather, earthquakes, war, strikes, power failures) do not justify refunds.
Approved refunds use the original payment method. Customers can opt for a bank refund (debit/credit card) or via e-vouchers. Bank refunds process within 7 business days; e-vouchers within 3-5 hours.
In no circumstances does Q-Tickets issue a cash refund. The company may withhold up to 2.5% of refunded amounts for bank processing fees.
For refund requests, contact info@q-tickets.com with transaction number, ticket numbers, email, name, and phone number.
Q-Tickets will not be held responsible for or liable for any issues, damages, or physical injuries arising from the Event. The company accepts no responsibility for lost/stolen items or venue infrastructure problems.
%20(1)132927693091492556.png)
