About Q-Tickets

Frequently Asked Questions

About Online Booking of Movie Tickets

What do I need to carry to see the movie using my online booking?

Bring the reservation code sent via email or SMS when your booking is confirmed.

How about refunds/cancellation/change of reservation of tickets?

Per cinema policy, once a ticket has been paid for, it cannot be refunded/replaced or cancelled or changed/transferred.

What is family booking?

Cinemas reserve certain rows for family groups. Select family seats only if watching with women and children. Theater supervisors may deny admission if you booked family seating but lack family members present — no refund applies.

What do film ratings mean?

Qatar's government rates movies based on content. These ratings are strictly enforced by cinemas. Choose appropriate ratings for your group; no refunds for rejected admissions.

Do I need to buy tickets for children?

Children aged 2 years and above require a ticket.

Do you store my credit card information?

Credit card data isn't stored; only the last 4 digits are kept for verification using Doha Bank's technology.

Do I need to create an account?

No account is required, though creating one enables viewing reservations and faster bookings.

What are the advantages of creating an online account?

Benefits include faster booking, easy past booking access, weekly newsletters, and movie alerts.

When can I book tickets for upcoming movies?

Set alerts if you have an account; you'll receive email notifications when theater shows are added.

What if I booked for today but watched tomorrow (No Show)?

Per cinema policy, adhere to your scheduled date and time. Missing shows results in no refund.

Which movie theaters can I buy tickets for?

Currently: Alkhor, Asian Town, City Center, Gulf Mall, Villaggio, Novo, Landmark, The Mall, Royal Plaza, Roxy, and Flik Cinemas.

How does online booking work?

Search by movie or theater, select your show and seats, complete payment, then receive a reservation code via email and SMS.

How many days in advance can I book?

Cinemas update show information every Wednesday for the coming week (Thursday to following Wednesday).

Why don't I see shows for the next few days?

You're likely browsing on Wednesday. Shows publish weekly on Wednesdays for the upcoming week.

When does online booking close?

Online booking is closed around 15 minutes before the show time. This might change across cinemas and shows.

Why do you need my email and phone number?

These contact details send booking confirmations and alerts regarding cancellations or timing changes.

What is a reservation code?

An 8 or 12-digit numeric code issued for successful bookings, used to collect tickets at the Q-Tickets kiosk.

How do I collect my tickets?

Enter your reservation code at the Q-Tickets kiosk at cinemas.

Do I need my credit card for collecting tickets?

No — only the reservation code from SMS or email is needed.

How many seats can I book?

You can book 8, 10, or 20 tickets depending on the cinema. Visit the website for specific limits.

What forms of payment are accepted?

Visa, Mastercard, American Express, and Naps (local debit card) through Doha Bank.

About Q-tickets.com

What is Q-tickets.com?

Q-Tickets is an online ticketing platform giving you the power of purchasing tickets for movies, Events, Sports and leisure.

Does Q-tickets own or operate the cinemas?

No — Q-Tickets doesn't own, control, or make decisions for cinemas. It's an independent ticketing platform.

Who do I contact regarding partnerships?

Email business@Q-Tickets.com; responses arrive within one business day.

About Ticket Prices and Fees

What is the cost of a movie ticket?

Prices depend on theater, selected seats, and movie type (2D, 3D, IMAX, IMAX-4D), set by cinemas and subject to change.

Why do you charge a fee for each ticket?

To continuously improve and maintain our services, we charge an online service fee.

How are refunds made for iPAY payments?

Refunds would only be done in the form of e voucher. No cash or bank refunds will be executed.

Customer Service and Support

Who do I contact for help?

Call +974 44661996 or email info@Q-Tickets.com (available 10am-10pm daily).

E-Voucher

How to use E-voucher?

Select movie/event, fill user details with registered email/mobile, enter voucher code, check the box, and proceed. E-vouchers are valid for 45 days.

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